Telephone hotline of the Tax Inspectorate (FTS)
For support, use the hotline 8(800)222-2222 . Making calls is free from landlines and mobile phones. For citizens abroad, there is an international hotline +7(495)276-22-22 . Please note that the cost of an outgoing call is charged according to the rules of the local operator. In addition, there is a helpline 8(495)913-00-70 .
Thanks to the contact information listed, you can reach the tax office from any city in the Russian Federation or from another country.
Tax hotline. Phone number of the Federal Tax Service of Russia. Helpline and Contact Center.
Content:
The time comes when a citizen turns to the tax office. Sometimes it is not possible to come to the institution, but it is possible to communicate thanks to cellular communication services. But a situation arises and the required employee is not at the workplace and you have to listen to the monotonous and long speech of the answering machine. To avoid such situations, the tax office has created a hotline.
To obtain information on debts or amounts payable for services, a personal account was created on the global Internet, providing the opportunity not only to create, but also the necessary receipts and messages. On your personal account page you can also conduct financial transactions for the tax office. It is possible to generate a request to the tax service in the shortest possible time.
Details can be found using the tax service hotline. Qualified specialists will provide answers to questions of interest in an accessible and prompt manner, and dictate a list of documents that will be needed for the procedure for issuing a registration card.
If you lose your tax service login and password, you lose access to information and cannot use this option. You will be forced to make a personal appeal to the tax office. Employees of the tax inspectorate hotline will provide information and provide details on when and how best to restore lost access and a list of documents that the citizen will need to provide.
Possibilities and range of questions of the free Tax Service hotline:
Tax service on social networks
How to call the Tax Office?
Toll free tax hotline
: 8-800-222-2222
Hotline for calls from abroad
: +7 (495) 276-22-22
Tax office phone number
Personal account of the tax service
Citizens have access to a convenient personal account, which allows them to independently obtain information about the presence of debts or charges. Creation of payment documents is available. In addition, taxpayers are able to conduct necessary financial transactions via the Internet. The account saves time by not having to visit physical establishments in person. To log in, open the official website and provide your credentials.
Entrance to the office.
If you have any questions, please contact the contact center.
Functionality of the Federal Tax Service hotline
Contact center operators resolve issues affecting:
- Bankruptcy, debt;
- Taxation on the Crimean peninsula;
- Reporting;
- Transfer pricing;
- Current legislation;
- Pre-trial settlement of tax disputes.
Employees will provide a list of documents required to obtain a registration card. Consultants will also help you register in your personal account.
A common problem among taxpayers is losing their personal account password. Dial the contact center number and describe the problem. Consultants will review the detailed procedure for restoring access - they will name the necessary documents and sequence of actions. The majority of calls received to the hotline relate specifically to remote services. Users often confuse the authorization methods for legal entities and individuals. An additional problem is navigation - some people find it difficult to use their personal account due to the numerous sections.
- Sberbank hotline for individuals. How to call and talk to a live person from Sberbank?
When support doesn't help
Hotline employees provide exclusively informational consultations, the purpose of which is to answer the taxpayer’s question. Consultants do not make any decisions regarding tax collection. Such issues are resolved exclusively in the territorial offices of the tax inspectorate.
Operation of the Federal Tax Service hotline and other means of communication with the tax office
The Federal Tax Service (FTS) of Russia is subordinate to the Ministry of Finance, its main tasks are:
By appointment, taxpayers are personally received at the territorial divisions of the service. To make it easier to interact with the tax authorities, interactive services have been created. Basic information can be obtained by calling the hotline , but other methods of seeking advice .
Hotline
hotline number is 8-800-222-22-22. Calls to this number are free from all landline and mobile phones in the Russian Federation; calls from both individuals and representatives of legal entities are accepted.
A call involves independently obtaining the necessary data from an automatic informant or contacting an operator. Contact center specialists will provide background information regarding servicing taxpayers, work schedules and addresses of regional tax authorities, explain the procedure for citizens’ requests, the operation of online services, and, if necessary, redirect to the necessary department of the Federal Tax Service. The operator can be contacted during business hours, taking into account time zones in the regions:
Telephone for calls from abroad. Charge per call according to the tariffs of your telecom operator.
Helpline of the Federal Tax Service of Russia
Helpline of the Central Office of the Federal Tax Service of Russia
Helplines operate around the clock , calls to them are anonymous and are intended to identify facts of corruption in the work of the inspectorate.
Taxpayer personal account:
For the convenience of users, a personal account has been developed on the tax inspectorate the Federal Tax Service 24/7 :
There are three options for gaining access to your personal account:
Taxpayer personal account for individuals: nalog.ru/rn77/fl
Personal account of an individual entrepreneur taxpayer: nalog.ru/rn77/ip
Personal account of a taxpayer of a legal entity: lkul.nalog.ru
Mobile applications are also available for individuals and individual entrepreneurs:
Feedback form on the Federal Tax Service website
It is possible to submit an application to the tax office directly on the official website www.nalog.ru; all electronic applications are registered on the day of receipt, or, if it is a weekend or holiday, on the next business day.
The appeal is considered within 30 days; when writing it, you must indicate the postal or email address to which the response will be sent, otherwise there will be no response. Applications containing obscene language, incorrectly composed, or requiring certified copies of documents and signatures will not be accepted (such applications must be sent to a physical postal address).
Application form: nalog.ru/rn77/service/obr_fts
Social media
The latest news from the Federal Tax Service , it is possible to write a comment and get answers from other users.
Additional communication methods
[email protected] – email for taxpayers. Before sending a question, indicate the topic of the problem and attach the necessary files. In addition, there is a virtual reception desk on the official website of the tax service. Forms of communication are provided for private entrepreneurs and individuals. You can make an appointment online.
Communities are maintained on popular social networks VKontakte and Facebook. Subscribers are able to correspond with each other, view the latest news on tax legislation and ask questions to administrators.
How and where to complain to the Federal Tax Service of Russia
If the user does not agree with the organization’s response and/or is dissatisfied with the services provided, he has the right to complain to the Federal Tax Service of Russia in a pre-trial manner. To do this, you need to file a complaint against the actions of the Federal Tax Service of Russia. You can do this in the following ways:
- file a complaint directly at the institution’s office;
- send a registered letter by mail;
- write a complaint to the Federal Tax Service of Russia online on the official website.
When filing a complaint online, all attached documents and papers must also be submitted electronically. Also, such a document must contain the electronic signature of the applicant.
If it happens that you find an error in the data provided on the site, please select the text and press the key combination Ctrl+Enter.
Hotline number
Currently, many citizens turn to the Tax Inspectorate. Sometimes it happens that it is not possible to go to the institution, but you can call the service from any phone. What to do when the employee competent to resolve a specific problem is not available? A hotline has been created to support citizens on all tax-related issues. Contact numbers are as follows:
- free hotline – 8(800)222-2222 (toll-free number);
- for calls from other countries;
- tax office contact.
Now you can call the tax office of the Russian Federation from anywhere in the country.
- Sberbank hotline phone number, support service
Three options when it is impossible to reach the Federal Tax Service
The Federal Tax Service often sends requests and requirements to organizations. There is a lot of incomprehensibility and it is difficult for accountants to understand what the tax authorities actually want from them. It is often impossible to call the number specified in the request and find out more. No one answers calls, and they do not answer all phone numbers of the required department or even the entire inspection.
1. First, call not directly to the inspectorate, but through the federal Federal Tax Service number: 8-800-222-22-22. Report that on such and such tax day no one answers the phone, list names and phone numbers. Then, as a rule, they call back.
2. Use electronic document management by writing an informal letter with a question and an explanation of the impossibility of getting through and indicating contacts. Typically, inspectors always call back or also respond with an informal letter. When disassembling this fact, one can operate on the fact that the taxpayer did not ignore the problem and tried to contact the inspector. This method works with tax, pension, and Rosstat.
3. If nothing else helps, write a complaint to a higher authority. Any complaint has an impact on the bonuses paid to employees of the Federal Tax Service.
Source
Personal account of the Russian Tax Service
To obtain information on the amount payable or debt, you should use your personal account on the Internet, which provides the opportunity to create the necessary receipts. Also, in their own account, each taxpayer can carry out various financial transactions for the tax office. It is possible to generate requests to the service, spending a minimum of time on it. If you encounter any difficulties while working in your personal account, you should contact our support specialists.
What can you find out over the phone?
Hotline operators will answer various questions of interest as quickly and easily as possible regarding:
- pre-trial resolution of tax disputes;
- bankruptcy and debt;
- transfer pricing;
- taxation in Crimea and Sevastopol;
- legislative acts;
- accounting/tax reporting, etc.
Specialists will tell you what documents need to be provided to carry out the procedure for issuing a special registration card, and answer questions regarding work in your personal account (https://lkfl.nalog.ru/lk/).
If the password or login for your personal account is lost, then the taxpayer loses access to it. In this case, you need to send an appeal to the tax office. Employees will provide the user with information, and also tell in detail how lost access to the personal account can be restored and dictate what documents are needed for this.
Frequent questions to hotline employees concern the tax service’s personal account. Thus, people confuse addresses for authorization of legal entities/individuals, authentication methods, as well as display and filling out sections.
Other methods of communication
[email protected] is an email to which you can send a message with a question and receive an answer from competent specialists. You can also ask for help on the page https://www.nalog.ru/rn16/service/obr_fts/, where there are forms for individuals:
- legal;
- physical;
- individual entrepreneurs, etc.
On the official website of the tax office you can make an appointment using a special online form. Communities are available for social network users in:
VKontakte - https://vk.com/federaltaxservice;
- VTB 24 hotline
Facebook - https://www.facebook.com/FNS.RUSSIA/.
Operator competence and response time
Each tax hotline operator is a competent specialist who will help you find the best options for resolving all issues, regardless of their complexity. The waiting time for a response from a service employee when calling on a multi-line phone is always different. In any case, every person who calls the hotline can rest assured that they will receive a response from a qualified specialist as soon as possible and will understand how to solve their own problem.
To contact citizens regarding taxation issues and payment of taxes and fees, there is a free hotline of the Tax Service of Russia:
8
Using this number, any taxpayer, both an individual and a representative of a legal entity, can ask questions and receive advice on tax accounting, calculation, timing and procedure for paying tax payments.
Calls to the Tax Service phone number are free from any landline and mobile phone registered in Russia.
In addition, individuals, individual entrepreneurs and legal entities can use the services of a taxpayer’s personal account.
- Official website: https://www.nalog.ru
- Taxpayer personal account for individuals: https://lkfl.nalog.ru/lk/
- Personal account for individual entrepreneurs: https://lkip.nalog.ru
- Taxpayer personal account for legal entities: https://lkul.nalog.ru
- Send an appeal: https://www.nalog.ru/rn77/apply_fts/obr/
Noticed a mistake? Is your phone number not current? Let us know and we will fix everything as soon as possible.
The Federal Tax Service (FTS) of Russia is subordinate to the Ministry of Finance, its main tasks are:
- monitoring compliance with laws on taxes and fees;
- calculation of tax fees;
- checking the timely payment of taxes and duties;
- supervision over the use of cash registers;
- currency control.
By appointment, taxpayers are personally received at the territorial divisions of the service. To make it easier to communicate with the tax authorities, interactive services have been created. Basic information can be obtained by calling the hotline, but other methods of seeking advice are also available.
Content
Feedback form on the Federal Tax Service website
It is possible to submit an application to the tax office directly on the official website www.nalog.ru; all electronic applications are registered on the day of receipt, or, if it is a weekend or holiday, on the next business day.
The appeal is considered within 30 days; when writing it, you must indicate the postal or email address to which the response will be sent, otherwise there will be no response. Applications containing obscene language, incorrectly composed, or requiring certified copies of documents and signatures will not be accepted (such applications must be sent to a physical postal address).
Application form: nalog.ru/rn77/service/obr_fts
Social media
The latest news from the Federal Tax Service is posted on social networks, it is possible to write a comment and get answers from other users.
facebook.com/nalog.ru
vk.com/nalog__ru
twitter.com/nalog__ru
Hotline and tax office addresses
In the current section you can find out how to get to the regional tax office. The required address of the tax office branch in St. Petersburg, Leningrad region is in the table below. The information is conveniently distributed by region:
| Tax Service of St. Petersburg | |
| 1 | Federal Tax Service Admiralteysky District |
| 2 | Federal Tax Service Vasileostrovsky district |
| 3 | Federal Tax Service Vyborg district |
| 4 | Federal Tax Service Kalininsky district |
| 5 | Federal Tax Service Krasnogvardeisky district |
| 6 | Federal Tax Service Krasnoselsky district |
| 7 | Federal Tax Service Moskovsky district |
| 8 | Federal Tax Service Nevsky District |
| 9 | Federal Tax Service Petrogradsky district |
| 10 | Federal Tax Service Primorsky District |
| 11 | Federal Tax Service Frunzensky district |
| 12 | Federal Tax Service Central District |
Search by street or contacts:
| Address | Work schedule | Contacts |
| Pulkovskaya st., 12, St. Petersburg | Mon 9:00–18:00; Tue 9:00–20:00; Wed 9:00–18:00; Thu 9:00–20:00; Fri 9:00–16:45; Sat 10:00–15:00 | 8 +7 (36569) 6-11-64 [email protected] [email protected] https://www.nalog.ru/ |
| Sredneokhtinsky pr., 34/12, St. Petersburg | Mon 9:00–18:00; Tue 9:00–20:00; Wed 9:00–18:00; Thu 9:00–20:00; Fri 9:00–16:45; Sat 10:00–15:00 | 8 [email protected] https://www.nalog.ru/rn78/ifns/imns78_06/ https://www.nalog.ru/ |
| Dalnevostochny pr., 78, St. Petersburg | Mon 9:00–18:00; Tue 9:00–20:00; Wed 9:00–18:00; Thu 9:00–20:00; Fri 9:00–16:45 | 8 +7 [email protected] [email protected] https://www.nalog.ru/rn78/ifns/imns78_11/ https://www.nalog.ru/ |
| emb. Fontanka River, 76, St. Petersburg | Mon-Thu 9:00–18:00, break 12:00–14:00; Fri 9:00–16:45, break 12:00–14:00 | 8 +7 +7 +7 8 no information [email protected] https://nalog.ru/ |
| st. Partizana Germana, 37, building 1, St. Petersburg | Mon 9:00–18:00; Tue 9:00–20:00; Wed 9:00–18:00; Thu 9:00–20:00; Fri 9:00–16:45; Sat 10:00–15:00 | +7 no information https://i-fns.ru/ |
| Neyshlotsky lane, 23, St. Petersburg | Mon 9:00–18:00; Tue 9:00–20:00; Wed 9:00–18:00; Thu 9:00–20:00; Fri 9:00–16:45; Sat 10:00–15:00 | 8 +7 [email protected] [email protected] https://www.nalog.ru/rn78/ifns/imns78_04/ |
| Lermontovsky pr., 47, St. Petersburg | Mon-Thu 9:00–18:00, break 12:30–13:15; Fri 9:00–16:45, break 12:30–13:15 | 8 [email protected] [email protected] https://www.nalog.ru/rn78/ifns/imns78_41/ https://www.nalog.ru/ |
| Parkhomenko Ave., 13, St. Petersburg | Mon 9:00–18:00; Tue 9:00–20:00; Wed 9:00–18:00; Thu 9:00–20:00; Fri 9:00–16:45; Sat 10:00–15:00 | 8 +7 [email protected] https://www.nalog.ru/ |
| emb. Griboyedov channel, 133, St. Petersburg | Mon 9:00–18:00; Tue 9:00–20:00; Wed 9:00–18:00; Thu 9:00–20:00; Fri 9:00–16:45 | 8 +7 +7 [email protected] [email protected] https://www.nalog.ru/ |
| Ligovsky pr., 43-45, St. Petersburg | daily, 9:00–21:00 | +7 no information https://www.tochkaotcheta.ru/3ndfl_spb https://otchet-ip.tk/ |
| Arsenalnaya emb., 13/1, St. Petersburg | Mon 9:00–18:00; Tue 9:00–20:00; Wed 9:00–18:00; Thu 9:00–20:00; Fri 9:00–16:45 | 8 +7 +7 +7 [email protected] [email protected] https://www.nalog.ru/ |
| Sadovaya st., 55-57, St. Petersburg | Mon 9:00–18:00; Tue 9:00–20:00; Wed 9:00–18:00; Thu 9:00–20:00; Fri 9:00–16:45; Sat 10:00–15:00 | 8 +7 +7 +7 +7 +7 (35249) 2-16-33 [email protected] [email protected] https://www.nalog.ru/ |
| Metallistov Ave., 34, St. Petersburg | Mon-Thu 9:00–18:00; Fri 9:00–16:45, break 13:00–13:45 | 8 +7 +7 +7 (35252) 3-35-60 +7 (35252) 3-35-21 [email protected] https://www.nalog.ru/ |
| st. Savushkina, 71, St. Petersburg | Mon 9:00–18:00; Tue 9:00–20:00; Wed 9:00–18:00; Thu 9:00–20:00; Fri 9:00–16:45 | 8 +7 [email protected] https://www.nalog.ru/ |
| Zemledelcheskaya st., 7, building 2, St. Petersburg | Mon-Thu 9:00–18:00; Fri 9:00–16:45 | 8 +7 [email protected] https://www.nalog.ru/ |
| st. Tchaikovsky, 40, St. Petersburg | Mon 9:00–18:00; Tue 9:00–20:00; Wed 9:00–18:00; Thu 9:00–20:00; Fri 9:00–16:45 | [email protected] https://www.nalog.ru/ |
| Bolshoy pr. Vasilievsky Island, 55B, St. Petersburg | Mon 9:00–18:00; Tue 9:00–20:00; Wed 9:00–18:00; Thu 9:00–20:00; Fri 9:00–16:45; Sat 10:00–15:00 | 8 +7 +7 +7 (35251) 2-12-90 [email protected] [email protected] https://www.nalog.ru/rn78/ifns/imns78_01/ |
| st. Tchaikovsky, 46-48, St. Petersburg | Mon 9:00–18:00; Tue 9:00–20:00; Wed 9:00–18:00; Thu 9:00–20:00; Fri 9:00–16:45; Sat 10:00–15:00 | 8 [email protected] https://www.nalog.ru/rn78/ifns/imns78_42/ |
| st. Lenina, 11, St. Petersburg | Mon 9:00–18:00; Tue 9:00–20:00; Wed 9:00–18:00; Thu 9:00–20:00; Fri 9:00–16:45; Sat 10:00–15:00 | 8 +7 +7 [email protected] [email protected] https://www.nalog.ru/ |
| Liteiny pr., 53, St. Petersburg | Mon-Thu 9:00–18:00; Fri 9:00–16:45 | 8 +7 8 +7 +7 [email protected] [email protected] https://www.nalog.ru/ |
| Bolshoy Sampsonievsky pr., 73, St. Petersburg | Mon 9:00–18:00; Tue 9:00–20:00; Wed 9:00–18:00; Thu 9:00–20:00; Fri 9:00–16:45 | 8 +7 +7 [email protected] [email protected] [email protected] https://www.nalog.ru/ |
| Irkutskaya st., 2A | Mon-Thu 9:00–18:00, break 12:30–13:15; Fri 9:00–16:45, break 12:30–13:15 | +7 [email protected] https://nalog.ru/ |
| emb. Griboedov Canal, 133 | Mon 9:00–18:00; Tue 9:00–20:00; Wed 9:00–18:00; Thu 9:00–20:00; Fri 9:00–16:45; Sat 10:00–15:00 | 8 +7 [email protected] [email protected] https://www.nalog.ru/ |
| Izmailovsky pr., 2, St. Petersburg | Mon, Tue, Thu 9:00–18:00, break 13:00–13:45; Fri 9:00–16:45, break 13:00–13:45 | 8 8 +7 (47140) 2-16-86 +7 (47140) 2-16-81 [email protected] [email protected] https://www.nalog.ru/rn77/about_fts/fts/structure_fts/mri_fns/ mi_szfo/ |
| st. Krasnogo Tekstilshchik, 10-12O, St. Petersburg | Mon 9:00–18:00; Tue 9:00–20:00; Wed 9:00–18:00; Thu 9:00–20:00; Fri 9:00–16:45 | 8 [email protected] [email protected] https://www.nalog.ru/ |
| st. Chernyakhovskogo, 21, St. Petersburg | Mon-Fri 9:00–18:00 | no information https://www.nalog.ru/ |
| st. Salova, 63, building 2, St. Petersburg | Mon 9:00–18:00; Tue 9:00–20:00; Wed 9:00–18:00; Thu 9:00–20:00; Fri 9:00–16:45 | 8 +7 +7 (47152) 2-24-77 +7 (47152) 2-26-25 [email protected] [email protected] https://www.nalog.ru/ |
Here, in addition, you can find the operating hours and technical support phone number, where you can call the tax office and get clarification on all your questions without visiting the office.
Hotline of the tax inspectorate of the city of St. Petersburg – 8.
The organization's technical support does not work around the clock, you can call according to the center's work schedule, contact the phone number within the work schedule.
