How to return a receipt via an online cash register to the buyer’s card - we document the transaction on the same or the next day using a check

Requirements for returning goods via online checkout

The period from the date of purchase of the goods should not exceed two weeks (14 days)
The product must not show signs that it has been used.
The appearance of the purchase must be preserved with all labels, seals, etc., i.e. The returned item must be fully resalable
The receipt of payment for this product must be kept.

If for some reason the receipt is missing (damaged or lost), the buyer has the right to use witnesses to confirm the fact of purchase of the product.

Important! The buyer's lack of a receipt cannot be an argument for refusing to make a return. The cashier always has the opportunity to find the fact of purchase in the sales register and, if necessary, create a copy of the receipt.

Products of poor quality include:

Products with defects or visible defects
Items that do not match the style or color
Products with inappropriate configuration, dimensions, etc.

The period for returning funds to the buyer, according to the legislation of the Russian Federation, is 10 days. But as practice shows, payments are made at the time of return, after its documentation.

If the buyer purchased a large-sized item and its transportation will require financial costs, there are two ways to resolve this issue:

The buyer has the right to demand delivery of the goods to the retail outlet by the seller
The buyer has the right to organize delivery on his own and subsequently demand reimbursement from the seller for payment of delivery; this requirement must be indicated in the return application

Important! If delivery is carried out by the buyer, the cost of transportation is subject to compensation only if there are supporting documents.

Sign of payment in a cash receipt - what are they?

The format of a modern cash receipt is very different from what it was just a few years ago. Today, every document must include the following information:

Store information.
The total amount of the transaction.
Serial number of the order.
Tax contributions.
The exact time and date of receipt generation.
Fiscal data.
Actually a sign of calculation.

At the request of the owner of the outlet, many other data can be printed, however, the ones listed above are mandatory.

What are the signs of settlement in a check of any type and format?

This term describes one of the mandatory initial data indicated on the cash receipt. It must be present on the document, regardless of whether it is presented to the buyer in paper or electronic form. Possible options for details are established by federal legislation. Among them:

Receipt is a standard sale of goods, records the moment when the purchaser hands over money to the seller and receives purchases in return.
Receipt return – printed when a reverse operation occurs, that is, the purchased item is returned to the store, and the buyer’s money is returned to the buyer in cash or to the card.
Expense – registration of the issuance of material funds to the client from the cash register for things received from him. Used in scrap metal collection points, pawn shops and other similar institutions.
Refunding is the reverse operation. It is used extremely rarely, but is nevertheless possible.

It should be noted that the procedure requires printing a new check, since all information received by the cash register is immediately transferred to the tax department. At first glance, this creates some difficulties, but in fact it also brings convenience, not only to the buyer, but also to the seller. Thanks to this introduction, there is no need to additionally create an act, which saves time.

Use of cash register when returning

In case of return, the seller is obliged to carry out the transaction, including via cash register. The fiscal carrier's receipt reflects only the amount paid by the buyer.

List of details in the CCP strict reporting form and CCP cash receipt:

QR code;
Title of the document;
time of the operation;
the address where the payment was made;
name of the organization or full name of the individual entrepreneur;
TIN and taxation system, if we are talking about individual entrepreneurs.

Important! Even if at the time of sale of the goods the receipt on the cash register was not punched, in case of return it must be printed.

An important condition for issuing a check is the presence of a payment indicator. This sign indicates the type of transaction performed - purchase of goods, return of goods or adjustment. In the case when a return is made, the client is given a check with the calculation sign “return to the buyer (client) of funds received from him - return of receipt.”

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When to return goods via online checkouts

There are different situations possible in which, in principle, one has to resort to the procedure, but basically this happens for two objective reasons. The first is related to the client's refusal to purchase. What caused such a desire, inadequate quality or one’s own preferences, is completely unimportant. When everything complies with the law, the seller is obliged to return the goods to the buyer via the online checkout.

The second reason for canceling a purchase is a typo during the initial checkout. The problem may be an incorrectly entered amount, unit of product or its name. In this case, it is impossible to do without correction, since this will lead to the transfer of incorrect information to the tax service, and at the same time to other troubles. As a result of the procedure, the buyer receives a new receipt, and the seller has to prepare other documents, which we will talk about later.

What is a cash receipt and when does it need to be punched at an online cash register?

According to paragraph 2 of Art.
1.2 of the Law “On the Use of Cash Register Equipment” dated May 22, 2003 No. 54-FZ, when selling goods (services), the enterprise and individual entrepreneurs must issue the buyer a cash receipt or a strict reporting form (SSR) replacing it. A cash receipt is a primary form that is generated using cash registers at the time of mutual settlements between the client and the business entity in electronic form or on paper.

A cash receipt contains a number of required elements, one of which is a sign of mutual settlement with the client:

receipt - revenue or other receipts of funds from clients;
return of receipt - payment of a sum of money received earlier to the client;
expense - issuing cash to the client, for example, for accepting scrap metal;
return of expense - return transfer of a sum of money from the client that was paid to him by the business entity earlier, for example, if the counterparty takes the scrap metal previously given and returns the cash.

Read more about the required check details here.

How to make a refund for goods at the online checkout: step-by-step instructions

The actions of the store employee are subject to the situation that led to the registration of the procedure. The period during which funds must be returned to the consumer’s hands also depends on this. If we talk about the most general algorithm of actions, it will look like this:

The customer notifies of his desire to cancel the purchase by means of a statement.
The employee draws up an invoice for that part of the purchased items that should be returned to the warehouse.
The entire debt amount is calculated.
A cash transaction is being completed.

Next, we will consider in more detail different situations and ways to overcome them.

Registration of a refund for goods on the same day of purchase at the online checkout due to a seller’s error

This option is the simplest, including for the buyer himself. He does not need to submit any documents or write an application. It is enough to reprint the order with the correct price, name and quantity of the product. The client receives it directly at the cash register. If necessary, he is also compensated for the monetary difference.

For the cashier, this is not the end of the procedure. He must draw up a memo indicating the mistake made and also confirming the printing of new documents. The “wrong” check is retained by the employee and attached to the note as evidence.

It should be noted that these instructions only apply to situations where the problem was identified directly on the day of sale, and, if possible, at the very moment of purchasing the product. However, it is impossible to return it and get your money back in full. This requires a procedure using a different algorithm, which we will discuss below.

How to make, process and process a refund for a product to the buyer through an online checkout when the product is returned

No one can take away the right to completely cancel a transaction from a client, so if there are legal grounds for this: for example, the item turned out to be of inadequate quality, the wrong size, or the buyer simply changed his mind, the procedure is also carried out without delay, but is somewhat more complicated.

First, he will have to write a statement addressed to the store director, which indicates exactly what was purchased and for what amount, as well as the reason for the refusal. The form can be found on the Internet or requested directly at the point of sale. Additionally, you will have to attach a previously issued check and show your passport.

If the receipt was lost, the seller will be able to find it on the fiscal registrar, so there will be no problems for the buyer in any case. Unless more time is spent on registration. Next, the seller will have to take a few more steps:

Issue an invoice.
Print a check.
Give a new receipt and money to the client.

If the purchase was made using a bank card, the funds will be credited back to it.

How to make a return at the online checkout not on the day of purchase

This situation, according to the rules of the event, completely coincides with the previous one. The consumer will need a completed application and a receipt (if available), and the store employee will need an invoice and a printout of new documents. Upon completion of the transfer of funds back to the acquirer, the transaction is considered cancelled.

In addition, we note only one point. Returning an item several days after purchasing it requires special attention. Different groups of products have different periods during which such a procedure can be carried out. In addition, there are certain groups of items that cannot be replaced or returned to the store.

How to issue a partial refund at the online checkout

One receipt often indicates several product items, but the buyer's claims may relate to only one or some of them. In this case, you have to resort to a completely different version of the procedure. In general, it is similar to the situation when the client wants to completely abandon what he purchased, which means an application, delivery note and other documents are drawn up. But all this describes only specific items that must be returned to the store.

Accordingly, the new fiscal document will also contain information only on certain items. The funds are returned according to the same. The original receipt, which contains proof of other purchases, is not taken from the purchaser. A copy is simply made from it, which remains at the point of sale. Thus, the person receives a new warrant covering the items that were returned and keeps the old one to confirm ownership of all the others.

How to issue a return

This algorithm can be printed and placed at the cashier’s workplace. And also supplement it with sheets of blank paper or forms for return applications and blank invoice forms. If a customer brings an item back to your store, the sequence of actions will be as follows:

Step 1. Application for return. Compiled in free form or on a standard form. You must indicate your name, passport details, name of the product, and its price. The application is signed by the manager and indicates that the money has been returned.

When returning a defective item, the seller can (although is not obligated) send the item for examination, paying for it from his budget. For example, if the defect is obvious, you don’t have to spend money on inspection, but if more than 14 days have passed since the purchase, the seller does not see the defect, and the buyer presents the product as defective, you can pay for the examination. If the marriage is not confirmed, you are not obliged to return the money.

Step 2. Refund check. After receiving the application, the seller punches out a refund check at the checkout: prints it out on paper and gives it to the buyer.

A refund check differs from a regular check primarily in the calculation feature - “Receipt return”. Different cash register models generate “return” checks in different ways - find the section on how to complete this operation in the instructions for your equipment. Additionally, we will look into details about checks later, since some details depend on the return situation.

Step 3. Return invoice. This is the primary document that confirms that the seller accepted the goods and returned the money. Compiled in two copies, one is given to the buyer. The seller uses a standard form or develops his own and consolidates it in the accounting policy.

Step 4. Refund. If the goods were paid for in cash, the money is also returned in paper form. If the goods were paid for by bank transfer, then the money is transferred to the buyer’s card - not necessarily the same one from which the amount was debited upon purchase. Three days is the period for returning money for a quality product, ten days for a defective one. If the seller does not have enough money to return, he must take the money from circulation within this period and return it to the buyer. If there is a delay, you will have to pay a penalty.

How to return a receipt using an online cash register legally: documentation

Despite the fact that for the buyer the algorithm of actions is quite simple and requires practically no effort, the seller has to additionally prepare a lot of paperwork so that there are no problems with the tax service in the future. Among them may be:

Fiscal documents, that is, created directly on the cash register. These include all cash receipts, including those made for the purpose of correcting information.
Exculpatory – confirming the legality of the procedure. They can be an application from the buyer, an act of delivery of a previously purchased product, or a letter of guarantee.
Cash registers, which are created to record all transactions carried out at a retail outlet. These include receipts and expenditures, and a cash book.

With the introduction of innovations in the laws on trading activities, it has become easier to generate such reports, so this should be done without fail, and, if necessary, submitted to the tax service.

The difference between a correction check and a refund check

There are situations when, at the time of settlement with the buyer, the seller does not punch the check. This may be due to human factors, and, for example, due to a technical problem. As a result, there is a shortage at the cash register, which somehow needs to be explained. In this case, the cashier will be helped by a correction check.

The correction check is created strictly on the basis of some explanatory document (memo on the fact of the shortage, explanatory note, etc.).

A correction check is a fiscal document and a strict reporting form; it will definitely be submitted to the tax office, which in turn may request clarification on the fact that the correction was created.

Accordingly, an entrepreneur should keep all documents on the basis of which such checks are created.

Important! To avoid a fine, an entrepreneur must inform the tax service about the adjustment before the tax office learns about it from other sources.

If we are talking about a return, a correction check is not needed; it is enough to issue a regular check, in which the payment indicator will be indicated as “return of goods”.

Those. A correction check is created if an error was made that resulted in a shortage of funds and this somehow needs to be corrected. And at the time of return there are no cashier errors, and nothing needs to be corrected.

Writing an application

We have already talked about what is being included in this document, but let’s put another emphasis on its content. The buyer has the right to write an appeal to the director, but it must contain the following:

Passport details.
Why does the consumer refuse the purchased item?
The price of the purchased product, the date and time of the transaction.
Date, signature.

The store employee will have to ensure that it is filled out correctly, since this paper will remain here. The easiest way is to take care of timely printing of forms, which clients can fill out if necessary. As for the cash receipt, if possible, a copy should be made of it. If the receipt is lost, the cashier will have to find confirmation in the Federal Register, and reflect in the documents that the order itself was lost.

How to issue a refund on a card from an online cash register

Today, purchases with non-cash payments using credit cards are made much more often than with cash. In general, the measures for returning assortment do not differ, regardless of the payment method. Unless the card details are additionally entered into the application written by the buyer. In this case, funds can take up to ten days to arrive, and the client’s attention should be drawn to this so that he does not doubt the correctness of the seller’s actions.

How to cancel a purchase

In the trading process, many situations arise when the buyer returns the purchased product to the seller or exchanges it for a similar one.
For example, the purchased product turned out to be of poor quality, did not meet the required characteristics, or there are other reasons for refusal. According to the consumer protection law, the buyer has the opportunity to refuse the purchase within two weeks. The seller must accept the purchased item back, issue a special return check at KKM online and return the money paid. Currently, all payments to individuals, regardless of the method of payment for products, are carried out using online cash registers. The generated document can be issued not only on paper, but also on electronic media. An electronic receipt from the online cash register is transferred to the client upon his request.

The cash receipt created at the online cash register contains the following required fields:

details of the seller and the taxation system applied by him;
serial number;
transaction amount;
date and exact time of formation;
information about the fiscal storage of the online cash register;
sign of calculation.

If there is a need to issue a refund at the online cash register on the day of purchase before the cashier closes the shift, then a cash receipt is issued, which has a payment attribute - “receipt return”.

Use free instructions from ConsultantPlus experts to correctly return money to the buyer from the cash register.

If the purchase was made for cash, and they want to receive a refund via non-cash payment

To begin with, the client will have to clarify this desire in the application along with the details for transferring funds. Otherwise there are no differences from the general procedure.

The only point that should be further clarified is that such a change in the form of payment is possible only if cash was initially used. If the purchase was initially made using a bank card, it is impossible to exchange it for real money; the funds will be transferred to the credit card from which they were debited.

How to complete the procedure via POS terminal

Steps may vary slightly. It depends on the hardware you're using, but they usually look like this:

The store employee selects the “Financial” section.
Next, you need to stop at returning the goods and insert a customer card into the device.
After this, the amount is entered, and the consumer confirms it and enters the PIN code.
The completed check is printed and given to the purchaser.

The money must be returned within five working days.

How to generate a refund check at an online checkout

The main thing is to issue a check with the sign “Return of receipt”. But in different situations there are subtleties, let’s analyze these situations.

Same day partial refund. For example, a customer bought three T-shirts, but found something he liked better in a nearby store and decided to give up one. The seller must return the money for it and issue new checks. Here everything will depend on the format of the fiscal data of your cash register (see the instructions or in the cash register register on the tax website):

with format 1.1, correction checks are printed;
With format 1.05, regular checks are printed.

Most stores work with cash registers in 1.05 format, so let’s look at this situation:

The seller carries out the “Return of Receipt” operation for the entire purchase amount.
Pushes out the correct receipt for the required number of goods and gives it to the buyer along with the amount of overpayment.
Draws up a memo describing the situation.

Partial refund not on the day of purchase. If the buyer, a day or more after payment, wants to return one of the items on the check, the actions will be different. The seller punches a check with the sign “Return of receipt” for the goods that are being returned, indicates in the check the amount to be returned - and transfers it to the buyer along with one copy of the check.

Partial replacement. If a buyer with three T-shirts does not want to return, but exchange a yellow T-shirt for a green one, create a receipt with the attribute “Return of receipt” for the yellow T-shirt, the payment method should be “Counter provision”. Then punch the check with the sign “Receipt” and the name of the green T-shirt, and also put “Counter provision” in the payment method.

Full return. Let's say a mother bought jeans for her daughter without trying them on, and had to return them the next day. Just punch the check with the sign “Return of receipt”.

Return of marked goods. If the buyer brought back boots or a leather jacket with a marking code, this code must be added to the “return” receipt. But if the code is not saved, the check can be punched without it (Government Decree No. 174 of 04/20/2020). Then receive a new marking code for this product and only then put the item up for sale again.

Return of goods after prepayment. For example, a buyer ordered equipment and paid 50%, but the shipment was delayed at customs, the terms of the contract expired, the buyer decided to return the money:

in case of partial prepayment, punch out a check with the sign “Return of receipt” and indicate the amount of the prepayment in the details “Settlement amount”;
in case of full prepayment with one check, they simply punch out the check with the sign “Return of goods”;
When paying in full in two or three installments, one receipt is printed for a refund with the sign “Return of Receipt” and the full cost of the goods in the settlement amount.

Return of goods when paying with a certificate. The check details must include:

settlement attribute - “Full settlement”;
settlement amount - the paid price of the goods;
form of payment - the actual form selected for the return.

Return of goods paid for instead of delivery. When purchasing a receipt, the product itself and the delivery amount are drawn up as separate lines. If the seller does not refund the delivery amount, then he simply generates a return receipt with the cost of the goods.

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Why do you need a correction check?

The need for this document arises if the seller discovered his own mistake some time after the transaction was completed, when the buyer had already left the outlet. It is impossible to leave the situation as it is, since at the end of the day the profit at the cash desk will not correspond to the report. The printing of such a receipt is always accompanied by the preparation of a report indicating the error that occurred.

However, the preparation of an adjusted order is required only when excess funds are detected. If there is a shortage, there is no need to punch additional checks. The procedure must be completed before the end of the work shift and the preparation of the Z-report.

The procedure for returning funds when using cash register systems

In the business activities of an organization that sells goods for cash using cash register equipment (CCT), situations often arise when the buyer returns the goods. In this section, we will consider the legal grounds for returning goods purchased by the buyer and what procedure must be followed for preparing primary documents when returning funds to the buyer when using cash register systems.

In accordance with Article 18 of the Law of the Russian Federation dated 02/07/1992 No. 2300-1 “On the Protection of Consumer Rights,” a buyer to whom a product of inadequate quality was sold, unless this was agreed by the seller, has the right, at his choice, to demand:

— free elimination of product defects or reimbursement of expenses for their correction by the consumer or a third party;

— a proportionate reduction in the purchase price;

— replacement with a product of a similar brand (model, article);

- replacement with the same product of a different brand (model, article) with a corresponding recalculation of the purchase price;

— termination of the purchase and sale agreement. At the request of the seller and at his expense, the consumer must return the defective product.

In addition, the consumer has the right to demand, instead of gratuitous elimination of defects in the product or reimbursement of the costs of correcting them by the consumer or a third party, replacement with a product of a similar brand (model, article); or return the product of inadequate quality to the manufacturer and demand a refund of the amount paid for it.

According to Article 22 of the Law on the Protection of Consumer Rights, consumer demands for a proportionate reduction in the purchase price of goods, reimbursement of costs for correcting defects in goods by the consumer or a third party, as well as compensation for losses caused to the consumer by termination of the purchase and sale agreement (return of goods of inadequate quality to the manufacturer), subject to satisfaction by the seller (manufacturer) or the organization performing the functions of the seller (manufacturer) on the basis of an agreement with him, within ten days from the date of presentation of the corresponding demand.

Moreover, on the basis of Article 25, if a similar product is not on sale on the day the consumer contacts the seller, the consumer has the right, at his choice, to terminate the purchase and sale agreement and demand a refund of the amount of money paid for the specified product or exchange it for a similar product upon first receipt the corresponding product is on sale. The seller is obliged to inform the consumer who has demanded the exchange of a non-food product of adequate quality about its availability for sale.

The procedure for preparing primary documents when returning funds to the buyer when using cash register will depend on when the goods were returned. Refunds to buyers can be made:

on the day of purchase (before the shift closes and the Z-report is taken);
not on the day of purchase (after the proceeds received for the day are entered in the cashier's journal and cash book).

The procedure for processing the return of funds to customers on the day of purchase
In accordance with the Standard Rules for the operation of cash register systems when making cash settlements with the population (approved by Letter of the Ministry of Finance of the Russian Federation dated August 30, 1993 No. 104) and Resolution of the State Statistics Committee of the Russian Federation dated December 25, 1998 No. 132 “On approval of unified forms of primary accounting documentation for the accounting of cash settlements with the population when carrying out trade operations using cash registers", the following procedure is applied for the buyer to receive funds on the day of purchase (before the close of the shift and the removal of the Z-report):

- the refund of the amount of money is made from the operating cash desk of the organization using a check issued at this cash desk, and only if the check has the signature of the director (manager) or his deputy. For the amount of the return, a certificate of return of goods is issued in form No. KM-Z.

The act on the return of goods in form No. KM-Z is drawn up in one copy by the members of the commission. At the same time, canceled (initial) checks are pasted on a sheet of paper and, together with the act, are submitted to the accounting department (where they should be stored with text documents for a given date). Amounts paid to customers for goods returned on the day of purchase using unused cash receipts submitted by them are recorded in the cashier's journal (form No. KM-4), in column 15, and the amount of revenue for that day is reduced by the total amount of this column.

The cashier-operator journal (form No. KM-4) is used to record transactions on the receipt and expenditure of cash (revenue) for each cash register machine of the organization, and is also a control and registration document of meter readings. All entries in the journal are kept by the cashier/operator daily in chronological order without any erasures. If corrections are made to the journal, they must be specified and certified by the signatures of the cashier - the operator, the manager and the chief (senior) accountant of the organization. At the end of the working day (shift), the cashier draws up a cash report and, together with it, hands over the proceeds from the cash receipt order to the senior cashier. After taking meter readings and checking the actual amount of revenue, an entry is made in the journal of the cashier - operator, which is confirmed by the signatures of the cashier, senior cashier and administrator of the organization.

Please note that the above procedure for returning funds, established in clause 4.3 of the Model Rules, is provided for a situation where a refund is made before the buyer receives the goods. That is, when the duties of the seller and cashier-operator are performed by different employees, the buyer punches the check at the cash register and goes to receive the goods, but for some reason does not purchase it (does not receive it), but returns the check to the cash register. In this regard, refunds from the cash register for returned goods, if they were purchased on the day of purchase, must be made from the organization’s main cash register.

However, organizations in their practical work allow the return of funds from the cash register where payment was made for the returned goods if they were purchased on the day of purchase. As for the tax authorities, they are loyal to the return of funds from the cash register not only for undelivered receipts, but also for returned goods if they were purchased on the day of purchase.

In the event that there is a need to issue funds on the day of purchase, and the buyer presents compelling arguments confirming the purchase of the goods in the store on the current day, but for some reason the cash register receipt is not presented, the payment of money must be made from the main cash register organizations.

The procedure for processing refunds to customers not on the day of purchase

The procedure for issuing a refund to customers not on the day of purchase (at the end of the working day after the seller closes the shift and the Z-report is taken) is determined by the following regulatory documents:

— Letter of the Central Bank of Russia dated October 4, 1993 No. 18 “On approval of the Procedure for conducting cash transactions in the Russian Federation”;

— Letter of the RF Committee on Trade dated July 10, 1996 No. 1-794/32-5 “Methodological recommendations for accounting for registration of operations for the receipt, storage and release of goods in trade organizations.”

In accordance with paragraph 5 of Article 18 of the Federal Law of the Russian Federation dated 02/07/1992 No. 2300-1 “On the Protection of Consumer Rights,” the consumer’s absence of a cash or sales receipt or other document that certifies the fact and conditions of purchase of goods is not grounds for refusal in satisfying his demands (termination of the purchase and sale agreement and return of money).

Refunds are made only from the organization's main cash desk based on a written application from the buyer indicating the last name, first name, patronymic and only upon presentation of an identification document (passport or a document replacing it). To return money to the buyer from the main cash register of the organization, a cash order is drawn up in form No. KO-2, which also indicates the buyer’s last name, first name, patronymic and details of his passport or other identification document. The procedure for drawing up and processing a cash receipt order was approved by Resolution of the State Statistics Committee of the Russian Federation dated August 18, 1998 No. 88 “On approval of unified forms of primary accounting documentation for recording cash transactions and recording inventory results.”

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What products can be returned through online checkouts?

The consumer has the right to refuse any purchase, regardless of its quality, within a specified period. For products with properties that meet the requirements, it is 14 days, for defective items - a warranty period or 2 years, if one was not declared.

But there are exceptions included in a special list. These include things that provide personal hygiene, cosmetics and perfumes, underwear, medicines, household chemicals, plants, technically complex goods, animals and some other groups. They are not returnable under any circumstances.

In what cases is it necessary to issue cash via cash register?

There are 3 situations when it is necessary to punch a check when returning money to customers:

issuance of funds for accepted scrap metal,
payment of winnings to an individual,
return of goods that did not suit the buyer, upon written request.

The most common reason for issuing cash with a cash register check is the last one on the list. The client may wish to return the goods and money if:

The product is defective. The buyer has the right to demand money back during the entire warranty period.
The model did not meet the specifications. The customer can exchange it for a similar one with suitable options, appearance, functionality or content within 14 days from the date of purchase.
The product did not fit, but the client simply wants to return the money without replacing it with a similar product. He has the right to return within 14 days.
The buyer wants to return the prepayment for the products. The client has the right to receive his money until the seller delivers the products he ordered.

If the buyer presents reasonable requests for a refund of cash, the deadline is 10 calendar days. If there is no similar model, the seller is obliged to pay the funds within 3 days. At the same time, he must provide the client with a receipt for the refund. An online cash register with applications for trade automation will help simplify the procedure.